Refund policy

Crafty Polar Bear Returns and Refund Policy

 

 

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.

 

WE ARE NOT RESPONSIBLE FOR MISPLACEMENT CAUSED BY USPS.

 

*Crafty Polar Bear DOES NOT accept returns or exchanges on custom or personalized orders.  Due to the nature of the custom or personalized orders, we are unable to accept returns.  Please contact infocrafts@code2high.com for more information regarding this topic.

 

*Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

*To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

*Personalized types of goods are exempt from being returned or exchanged.

 

*To complete your return, we require an order # or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

*Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

*Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at crafts@code2high.com.Sale items (if applicable)

*Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

* Crafty Polar Bear reserves the right to refuse any refunds or exchanges without cause.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged during shipping.  If you need to exchange it for the same item, send us an email at crafts@code2high.com with a picture of the damaged item with your original order number.